Privacy Policy

This Privacy Policy explains how NBW Flatsome Library (“NBW Library”, “we”, “our”, or “the Service”) collects, uses, and protects information when you use the NBW Flatsome Library WordPress plugin, website, and related services.

By using NBW Flatsome Library, you acknowledge the practices described in this Privacy Policy.

1. About NBW Flatsome Library

NBW Flatsome Library is an online design resource library for WordPress websites using the Flatsome theme and UX Builder.

The WordPress plugin connects to the NBW Library service to provide features such as:

  • Browsing Components and Kits.
  • Previewing design resources.
  • Inserting eligible resources into UX Builder.
  • Importing required assets.
  • Checking FREE usage limits.
  • Activating and validating PRO or Agency licenses.
  • Checking subscription and license status.
  • Processing upgrades and renewals.

The Library service is currently operated at:

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2. Information We May Process

When the NBW Flatsome Library plugin communicates with our Library Server, the Service may process technical information necessary to provide its functionality.

This may include:

  • Your WordPress website URL or domain.
  • WordPress and PHP environment information when required for compatibility or diagnostics.
  • Installed NBW Flatsome Library plugin version.
  • License key, when a PRO or Agency license is activated.
  • License plan and activation status.
  • Website activation records associated with a license.
  • Daily resource insertion usage for enforcing FREE plan limits.
  • Resource identifiers when Components or Kits are requested or inserted.
  • Technical request information such as IP address, request time, and server logs that may be generated by normal web server operation.

Users of the FREE plan are not required to activate a paid license to browse and use eligible FREE resources.

3. Account and Purchase Information

If you create an account, purchase a plan, upgrade a plan, or renew a license through our website, we may process information including:

  • Name.
  • Email address.
  • Billing information.
  • Order information.
  • Purchased plan.
  • License information.
  • Subscription or expiration information.
  • Websites activated under your license.

Payments may be processed through WooCommerce and the payment providers available on our website.

We do not intentionally store complete payment card information on the NBW Library Server when payment details are handled directly by the applicable payment provider.

4. How We Use Information

Information is used only where reasonably necessary to operate and improve NBW Flatsome Library.

This includes:

  • Providing access to the Library.
  • Delivering Components and Kits.
  • Enforcing FREE plan usage limits.
  • Validating PRO and Agency access.
  • Activating licenses on authorized websites.
  • Managing site limits.
  • Processing upgrades and renewals.
  • Providing customer support.
  • Diagnosing errors and connection problems.
  • Preventing abuse, unauthorized access, and fraudulent license usage.
  • Maintaining security and reliability of the Service.

We do not sell your personal information to advertisers.

5. FREE Plan Usage

NBW Flatsome Library may be used on the FREE plan without activating a PRO or Agency license.

The FREE service may apply usage limits, including a daily limit on eligible resource insertions.

To enforce these limits, the Library Server may process the website identifier and usage information necessary to calculate the applicable quota.

Browsing or previewing resources may not necessarily count as an insertion.

Current limits and features may be displayed within the plugin or on our pricing page.

6. License Activation

PRO and Agency features require a valid license.

When a license is activated, the plugin communicates with the NBW Library Server to validate the license and associate the website with the applicable license.

License-related information may include:

  • License key.
  • Plan.
  • License status.
  • Expiration date.
  • Activated website.
  • Activation time.
  • Site usage and site limits.

This information is necessary to provide paid functionality and prevent unauthorized license use.

7. External Requests Made by the Plugin

NBW Flatsome Library relies on an external service to provide its online resource library.

The plugin may connect to:

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These requests are necessary for features such as retrieving Library categories, Components, Kits, resource information, license status, usage quota, upgrade information, and other Library functionality.

If the Library Server is unavailable, online Library functionality may temporarily be unavailable. Content that has already been inserted into your WordPress website is not intended to depend on a continuous connection to the Library Server for normal front-end display.

8. Imported Content and Media

When you insert certain resources, NBW Flatsome Library may download images or other eligible assets from the Library Server and import them into your WordPress Media Library.

Once imported, those files are stored on your own WordPress website.

Deleting or deactivating NBW Flatsome Library does not automatically remove content or Media Library assets that you previously imported.

9. Cookies and Sessions

Our website may use cookies or similar technologies that are necessary for:

  • User accounts.
  • WooCommerce shopping carts.
  • Checkout.
  • Authentication.
  • License upgrades and renewals.
  • Security.
  • Remembering user preferences.

Additional cookies may be described in the cookie or privacy information presented on our website.

10. Server Logs and Security

Like most online services, our hosting infrastructure may automatically generate server logs.

These may contain information such as:

  • IP address.
  • Browser or user-agent information.
  • Requested endpoint.
  • Date and time.
  • HTTP response information.

Such information may be used for security, abuse prevention, debugging, and service reliability.

11. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing licenses, maintaining transaction records, complying with legal obligations, resolving disputes, preventing fraud, and supporting customers.

License and order records may need to be retained after a license expires where reasonably necessary for accounting, support, security, or legal purposes.

12. Data Sharing

We may share limited information with service providers where necessary to operate NBW Flatsome Library, such as:

  • Hosting providers.
  • Payment processors.
  • Email delivery providers.
  • Security and infrastructure providers.

These providers may process information only as necessary to provide their respective services.

We may also disclose information where required by applicable law or a valid legal process.

13. Data Security

We use reasonable technical and organizational measures designed to protect information processed by the Service.

However, no internet-based service can guarantee absolute security.

Users are responsible for maintaining the security of their WordPress websites, administrator accounts, passwords, and license credentials.

14. Your Choices and Rights

Depending on applicable law and your location, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain personal information.

Some information may need to be retained where required for legitimate business, security, contractual, accounting, or legal purposes.

You may contact us regarding a privacy request using the contact information published on the NBW Library website.

15. Third-Party Websites and Services

NBW Flatsome Library may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of independent third-party services.

You should review the privacy policies of those services where appropriate.

16. Children’s Privacy

NBW Flatsome Library is a professional website design and development service and is not intentionally directed toward children.

We do not knowingly collect personal information from children where such collection would require parental consent under applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy when the Service, legal requirements, or our data practices change.

The latest version will be published on this page with an updated revision date.

18. Contact

For questions about this Privacy Policy or how NBW Flatsome Library handles information, please contact us through the official support or contact channels published at:

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Privacy Policy:
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